TERMS & CONDITIONS

These Terms and Conditions ("Terms") govern your use of the ALX Cars website (the "Website"). By accessing or using the Website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

1. Acceptance of Terms By accessing or using the Website, you acknowledge that you have read, understood, and agree to these Terms and any other applicable laws and regulations.

2. Use of the Website a. You must be at least 18 years old to use the Website. b. You are responsible for any activity that occurs under your account on the Website. c. You agree not to use the Website for any unlawful or prohibited purpose.

3. Intellectual Property a. The Website and its content, including but not limited to text, graphics, logos, images, and software, are protected by copyright and other intellectual property laws. b. You may not reproduce, distribute, modify, or create derivative works from any part of the Website without the express written consent of ALX Cars.

4. Privacy Policy Your use of the Website is also governed by our Privacy Policy, which can be found [here](insert link to privacy policy). By using the Website, you consent to the terms of our Privacy Policy.

5. User Content a. You may have the opportunity to submit content, such as reviews or comments, on the Website. b. By submitting content, you grant ALX Cars a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, and display your content on the Website. c. You are solely responsible for the content you submit, and it must not violate any third-party rights or applicable laws.

6. Third-Party Links The Website may contain links to third-party websites. ALX Cars is not responsible for the content or privacy practices of these third-party sites.

7. Disclaimer of Warranties a. The Website is provided on an "as-is" and "as-available" basis without any warranties, express or implied. b. ALX Cars does not guarantee the accuracy, completeness, or reliability of the Website's content.

8. Limitation of Liability a. To the fullest extent permitted by law, ALX Cars shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Website. b. ALX Cars' liability for any claim related to the Website shall not exceed the amount paid by you, if any, for using the Website.

9. Termination ALX Cars reserves the right to terminate or suspend your access to the Website at its discretion, without notice, for any reason, including a breach of these Terms.

10. Governing Law These Terms are governed by and construed in accordance with the laws of [Insert Jurisdiction]. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in [Insert Jurisdiction].

11. Changes to Terms ALX Cars reserves the right to modify or update these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after such changes constitutes your acceptance of the updated Terms.

12. Contact Information If you have any questions or concerns about these Terms, please contact us at [Insert Contact Information].

By using the ALX Cars Website, you agree to abide by these Terms and Conditions. Please read them carefully and revisit them periodically for any updates or changes. Last updated on [Insert Date].

​

PRIVACY POLICY

Effective Date: September 2023

1. Introduction

Welcome to the Privacy Policy of ALX Cars . We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our car sales website this website.

By using the Website, you consent to the practices described in this Privacy Policy. Please take the time to read and understand this policy carefully. If you do not agree with our practices, please do not use the Website.

2. Information We Collect

a. Personal Information: We may collect and process the following categories of personal information:

• Contact information, such as your name, email address, phone number, and postal address.

• Vehicle preferences and details, including the make, model, and year of vehicles you are interested in.

• Financial information, if you decide to apply for financing or make a purchase.

• Location information, such as your IP address and approximate location.

b. Usage Data: We may collect information about your interactions with the Website, such as your browsing history, pages visited, and the duration of your visits.

c. Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your device and browsing preferences. You can control cookies through your browser settings. Please refer to our Cookie Policy for more details.

3. How We Use Your Information

We may use your personal information for the following purposes:

• To provide and improve our services, including customizing your experience on the Website.

• To respond to your inquiries and provide customer support.

• To process vehicle inquiries, applications for financing, and sales transactions.

• To send you marketing communications, if you have opted in.

• To comply with legal obligations and protect our rights and interests.

4. Disclosure of Your Information

We may share your personal information with:

• Third-party service providers who assist us in delivering our services.

• Our affiliates or business partners for marketing and promotional purposes.

• Legal authorities if required by law or to protect our rights and interests.

5. Your Choices

You have the following choices regarding your personal information:

• You can review, update, or delete your personal information by contacting us.

• You can unsubscribe from marketing communications by following the instructions in the emails we send.

• You can manage cookies through your browser settings.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. International Data Transfers

Your personal information may be transferred and processed outside of the United Kingdom. We will ensure that any such transfers comply with applicable data protection laws.

9. Children's Privacy

The Website is not intended for children under the age of 16. We do not knowingly collect personal information from individuals under 16 years of age.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:

[Your Contact Information]

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on the Website, and the effective date will be revised accordingly. We encourage you to review this Privacy Policy periodically.

By using our Website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

Last Updated: September 2023

​

COMPLAINTS PROCEDURE

1. Introduction

At ALX Cars UK, we strive to provide the highest level of service to our customers. We value your feedback and are committed to addressing any concerns or complaints promptly and fairly. This Complaints Procedure outlines the steps to follow when you have a complaint related to our products or services.

​

2. How to Lodge a Complaint

You can submit a complaint to ALX Cars UK through any of the following methods:

• Email: Send an email detailing your complaint to enquiries@alxgroup.uk.com.

• Phone: Contact our dedicated complaints hotline at 01765 522523.

• In Person: Visit our nearest ALX Cars UK office or dealership and speak with our staff.

• Online Form: Fill out the online complaint form available on our website.

• ​

3. Complaint Acknowledgment

Upon receiving your complaint, we will acknowledge it within 7 working days. The acknowledgment will include a reference number for your complaint, which you should retain for future reference.

​

4. Investigation and Resolution

Our team will thoroughly investigate your complaint, and we aim to resolve it as quickly as possible. The time required for resolution may vary depending on the nature and complexity of the complaint. However, we will keep you informed of our progress and provide updates within [Insert Timeframe] working days.

​

5. Escalation

If you are not satisfied with the initial response or resolution provided, you have the option to escalate your complaint. Please inform us, and we will escalate your case to a senior member of our management team for further review.

​

6. Final Response

We will issue a final response to your complaint, detailing our findings and any actions taken. This response will be sent to you in writing within 30 working days of receiving your complaint. If applicable, we will also provide details of any remedies or compensation offered.

​

7. Financial Ombudsman Service (FOS)

If you remain dissatisfied with our final response, you have the right to refer your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service is an independent organization that provides free dispute resolution services. You can contact them at:

Financial Ombudsman Service Exchange Tower London E14 9SR

​

8. Continuous Improvement

We value your feedback, and we use complaints as an opportunity to improve our products and services. Your input helps us enhance the customer experience at ALX Cars UK.

​

9. Contact Information

For any questions or concerns related to this Complaints Procedure, please contact:

enquiries@alxgroup.co.uk

We are committed to resolving your complaints efficiently and to your satisfaction. Thank you for choosing ALX Cars UK.

Last Updated: September 2023

​

Slavery and Human Trafficking Policy - ALX Cars UK

1. Introduction

At ALX Cars UK, we are committed to ethical business practices, including the eradication of slavery and human trafficking in all aspects of our operations. We have a zero-tolerance approach to modern slavery and human trafficking, and we are dedicated to ensuring that our business and supply chains remain free from these illegal and unethical activities.

2. Policy Statement

We acknowledge our responsibility under the Modern Slavery Act 2015 to prevent slavery and human trafficking in our organization and supply chains. Our policy is guided by the following principles:

2.1. Compliance with Laws

We are committed to complying with all applicable laws and regulations related to slavery and human trafficking. This includes the Modern Slavery Act 2015 and any other relevant legislation.

2.2. Risk Assessment

We regularly assess the risks of slavery and human trafficking in our operations and supply chains. This assessment includes the identification of high-risk areas and potential vulnerabilities.

2.3. Supplier Due Diligence

We conduct due diligence on our suppliers to evaluate their commitment to ethical practices. This includes assessing their own anti-slavery and human trafficking policies and practices.

2.4. Training and Awareness

We provide training and awareness programs for our employees to ensure they understand the risks of slavery and human trafficking and can recognize and report any suspicious activities.

2.5. Reporting Mechanisms

We maintain effective mechanisms for reporting any concerns or suspicions of slavery and human trafficking. Employees, suppliers, and other stakeholders are encouraged to report any such concerns.

2.6. Investigation and Remediation

We will promptly investigate any reported concerns and, if necessary, take appropriate corrective actions to address any instances of slavery and human trafficking within our organization and supply chains.

2.7. Continuous Improvement

We are committed to continuous improvement in our efforts to prevent slavery and human trafficking. We regularly review and update our policies and practices to ensure they remain effective.

3. Communication

We communicate our commitment to preventing slavery and human trafficking through various means, including our website and internal communications to employees and suppliers. This policy is accessible to the public and our stakeholders.

4. Responsibility

The responsibility for implementing this policy rests with our senior management team, who will ensure its effective implementation and compliance throughout the organization.

5. Review

This policy will be reviewed annually or as needed to ensure its effectiveness and relevance. Any necessary updates will be made to reflect changes in our operations and the legal and regulatory landscape.

6. Contact Information

For questions or concerns related to this policy or to report any suspicions of slavery or human trafficking, please contact:

[Your Contact Information]

We are committed to upholding the highest ethical standards in all our activities and ensuring that slavery and human trafficking have no place in our organization or supply chains.

Date of Policy: September 2023